STORE POLICIES

Shipping Policy

Shipping is limited to Canada.

We will deliver the ordered products at the address you provide. Any reshipment due to an incorrect address will be charged to the buyer.

*Prices do not include delivery costs.

Delivery period: Allow 1 to 2 weeks for delivery.

 

Boats: The boats are delivered at the Olympic Basin. The client is responsible for taking possession of the boats. Please contact us to know the delivery fees from the Olympic Basin to your site.

       

Order pickup:

 

If you wish to place an order and pick it up at one of our locations, call (514) 999-4640 or email at shop@missiondragonboat.com

 

You can pick up what you’ve bought directly at one of our point of sale, and upon request only:

 

BOUTIQUE

H2O PLAYGROUND | MISSION Paddle SPORTS

Bassin Olympique

Parc Jean-Drapeau

Montréal, QC

Email : shop@missiondragonboat.com

Tel. : (514) 999-4640

 

22DRAGONS | MISSION Paddle SPORTS

Canal Fitness

5524, rue St-Patrick, #150

Montréal, QC, H4E 1A8

Email : shop@missiondragonboat.com

Tel. : (514) 509-1032


Return & Exchange Policy

All sales are final, no refunds.

 

All purchase return requests are subject to approval by Missionpaddlesports.com within 10 days of receipt of the order. For purchase return requests, contact us by email at shop@missiondragonboat.com or by phone at (514) 999-4640. No purchase return request will be accepted after 10 days of receipt of the order.

 

All merchandise returned to Missionpaddlesports.com must be in the same condition as when delivered by us, including the invoice. Missionpaddlesports.com will check the condition of all returned merchandise and verify that it was delivered by Missionpaddlesports.com

 

In case of a mistake in size (life jackets, clothes, paddles) the item will be replaced by one of the right size. Delivery period and conditions are the same as mentioned above.

 

Our goal is for all our clients to be satisfied with their purchase.

 

Shipping or return fees are non-refundable.

Upon receipt, the client becomes owner of the package. Clients who send back the merchandise or refuse the package in the hope of being reimbursed will see the package sent back right away and will have to pay the extra shipping fees. Missionpaddlesports.com is not responsible if the package is seized due to unpaid postal charges.

 

No exchange on boats.

Order cancellation

To cancel an order before delivery, contact us by phone at (514) 999-4640 or by email at shop@missiondragonboat.com

Prices

All missionpaddlesports.com prices are in Canadian dollars. Taxes applicable in Quebec province and postal charges are not included. The prices indicated on missionpaddlesports.com are subject to change without prior notice.

 

Taxes

All missionpaddlesports.com prices are in Canadian dollars and include Quebec sales taxes.

Privacy & Safety

Because we care about your satisfaction as a customer, and understand any anxiety you may feel about online purchasing, we've installed security measures that employ state-of-the-art technology to guard against the loss or misuse of all personal information that is handled by Missionpaddlesports.com. Our servers use the latest technology (Secure Socket Layers, or SSL) to ensure the transmission of your personal information takes place in complete security.

All of your personal information is encrypted by SSL software as soon as you type it on your keyboard, making it impossible for anyone to see this information during its transfer via the Internet. None of the information related to your order-such as your name, address or credit card number, for example-can be openly on the Net.

 

This security service is provided by PayPal. No credit-card-related information is ever stored on our servers. Nor will your credit card number ever be printed on any invoice, list or other paper document-which means none of our employees have access to it.

 

When making an online purchase, you can verify whether you are in secure mode by making sure the URL (the Web address displayed by your browser) starts with https:// Instead of http://. The lock icon at the bottom of your browser window will also tell you whether you are in secure mode.

 

You may rest assured that the information gathered for the purpose of filling your order will never be disclosed to anyone whatsoever without your express written consent. Missiondragonboat.com is committed to protect your privacy.

 

However, no security mechanism is perfect and you must be aware that you are always at some level of risk that personal information transmitted to Missiondragonboat.com may be disclosed without fault on the part of Missiondragonboat.com and without your consent. Missiondragonboat.com declines all responsibility regarding forwarded confidential information, except in case of negligence on the part of Missiondragonboat.com. Note that, for your security, no information on credit cards is kept on the servers Missiondragonboat.com uses. If you are concerned about confidentiality, related to the use of your credit card on the Internet, Missiondragonboat.com invites you to submit your order by telephone and to speak to a Missiondragonboat.com representative by dialling (514) 999-4640 or shop@missiondragonboat.com

 

Liability

Shop with peace of mind. Whether your credit card is Visa or MasterCard, you are protected against its unauthorized use with the Zero Liability Policy. To learn more, visit the Liability page of the Visa or MasterCard website.

 


Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments